Policies
Cancellation & refunds
Every listing shows its cancellation policy before you pay. Eligibility is determined by that policy, not by the cancellation itself.
Flexible
Full refund of the accommodation total when cancelled at least 24 hours before check-in. Service fees may be retained.
Moderate
Full refund when cancelled at least 5 days before check-in. 50% thereafter, up to 24 hours before check-in.
Strict
Full refund only when cancelled within 48 hours of booking and at least 14 days before check-in.
Refund processing
Once a request is approved as eligible it enters an automated workflow that targets processing within 24 hours. Bank settlement times vary by issuer. Requests that do not meet the policy on the booking are declined with a written reason.